LEADING IN THE 21ST CENTURY ORGANISATION
Introduction:
“I want people who are problem solvers and are willing to take the initiative. I want people working for me who act like they own the place.”
► Like empowered people.
► Want honesty.
► Want opportunities to constantly learn new skills.
► Managers today, if they are to be effective, must think and act in different ways.
Characteristics essential in effective self leadership:
1. Do You Believe in Magic?
► A victim of circumstance … a person who refuses to take responsibility for the situation he’s in. It’s easier to blame everyone else around you, rather than taking responsibility for yourself.
► Turn the problem upside down … so that you’re the one on top.
2. People Are Not Mind Readers
► Pass on the learning to others. Each of us has different things that motivate us.
► What motivates you today may change tomorrow. Ultimately, it’s in your own best interest to accept responsibility for getting what you need to succeed
► I need you to believe in the magic of self leadership.
3. Elephant Thinking
► No boss can know and provide the motivation that every individual needs.
► Creating a work environment that is motivating to us. An ‘Assumed Constraint’ is a belief you have, based on past experience that limits your current and future experiences.
► Greatest gift is to know your own mind.
The First Trick of a Self Leader: Challenge Assumed Constraints!
How could he open their minds?
4. Cycles of Power
► All the negative stereotypes we have about power today …
► I feel powerless …Because I’m not in a position to get people to do what I want them to do…Don’t buy into the assumed constraint that position power is the only power that works.
► Knowing the system … is an important point of power.
► Knowledge power.
► Personal power … ability to give assurance to people …
► Relationship power.
► Cultivating those relationships and simply asking for leads. You don’t have to agree with everything … just take it into account.
► Task power.
► Position power.
“The only way in which anyone can lead you is to restore to you the belief in your own guidance.” Henry Miller
The 5 Points of Power: Position Power, Knowledge Power, Task Power, Relationship Power, Personal Power.
You need to know the nature of your strengths – your power – before you can lead yourself.
► Cultivate them. …
“The sole advantage of power is ability to do more good.” Balthazar Gracian
The Second Trick of Self Leadership: Celebrate Your Points of Power.
5. Diagnose Yourself
Commitment is measured by your motivation and confidence about the goal.
► What to ask for at each development level.
When your competence is low, you need direction; when your commitment is low, you need support.
6. Benefits of Self Leadership
7. Running Together
You asked for help and that takes strength. It’s hard to turn someone down who knows what they need.
When Goals work out, it is usually because you instinctively take the initiative to be a self leader and get what you need to succeed.
There is magic in diagnosing your development level and getting the direction and support you need to achieve your goal.
The Third Trick of Self Leadership: Collaborate for Success!
8. No Excuses
► Leverage your partnership and come up with a plan …
► Get the feedback …
The two most powerful words to collaborate for success are: “I need”.
Don’t get derailed by disillusionment! A leader is anyone who can give you the support and direction you need to achieve your goal.
9. One Minute Magic
Self leaders:
Challenge Assumed Constraints,
Celebrate Their Points of Power,
And Collaborate For Success.
I am working on teaching myself the magic of self leadership.
Values Important in the Effective Leading of Others
You’ve heard the expression “He/She is a born leader.” Are all leaders born? Or can leadership be learned?
Are Leaders Born Or Made?
Leadership can be learned. We all have leadership potential, just as we have some ability to sing or run. Some people may be better than others, but each of us has a starting point to build on with training and practice. You do not have to be officially designated as a leader of a group to be an effective leader.
“The person who exhibits leadership is … someone that makes things happen that would not happen otherwise.”
(A.D. Edwards and D. Jones)
What Makes A Leader?
Leaders should be well organized and have made time in their lives for their organization. Leadership requires commitment. Leadership is a mix of knowledge, values, skills, and behaviours. Each of us has beliefs about
what characteristics an effective leader should possess. A successful leader makes an effort to learn and practise skills. Some of the more essential components are: the knowledge and understanding of specific tasks; the skills and ability to communicate, build teams, vision, and take risks; and, a value for individuals, the group, and its responsibilities.
Knowledge and Understanding
General knowledge about the organization, how a meeting is run, and the organization’s business is essential. For example, an effective leader knows the purpose of the group or organization (why it exists), its goals (long-term plan), and objectives (short-term plans).
Skills and Ability Communication
We tend to think of a good communicator as a good speaker. This is only partly true. Good communicators can express themselves clearly and with confidence. However, a key and often forgotten component of effective communication is LISTENING.
“Successful leaders, we have found, are great askers, and they do pay attention.”
(Warren Bennis & Burt Nanus)
Teamwork
A leader cannot achieve success alone. The old notion that a leader is “the top of the pyramid” is false. An effective leader is involved and in touch with group members. He/she enables them to act by providing technical assistance, emotional support and vision. Effective leaders insist on the support and assistance of those affected by the project. They think in terms of “we” not “I.”
“The few projects in my study that disintegrated did so because the [person] failed to build a coalition of supporters and collaborators.”
(R. Moss Kanter)
Visioning
A leader also develops a vision of the organization’s future. It is important to communicate this vision to members of the group, allowing them to respond and become part of the visioning process.
“Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world.”
(Joel Arthur Baker)
Risk Taking
A leader is a risk taker and an innovator. New ideas may come from you from others in the organization, or from the community. A leader should recognize good ideas, actively support them, and encourage action. One may call them early adapters of innovation.
“Leaders are pioneers – people who are willing to step out into the unknown.”
(Olle Bovin)
Value in Others: Recognition and Encouragement
An effective leader must take the time to recognize and reward people for what they’ve done. Individuals may become tired, bored or frustrated with a particular task or goal. They are often tempted to give up. A leader must provide the encouragement to motivate members to carry on.
“Good thoughts not delivered mean squat.”
(Ken Blanchard)
Leadership Styles – The Four Situational Leadership Styles
Style 1 – The “Directing/Telling” Leader
Style 2 – The “Coaching/Selling” Leader
Style 3 – The “Participating/Supportive” Leader
Style 4 – The “Delegating/Trusting” Leader
How to Choose the Most Useful Situational Leadership Style
Important: no one style of leadership is appropriate for every occasion or situation! To be a good leader, know your group – “where they are at” in terms of their ability, knowledge, desire and willingness. In addition, you must be aware of your preferred style and how others perceive you. Be ready to adapt that leadership style to the occasion. Practise moving from one style to another, depending on the occasion. Use the behaviours appropriate for that style – they’re easy to learn!
A Last Thought…
There is no secret recipe or magical formula to become an effective leader overnight. It is a process of trial and error, successes and failures. Never stop learning, and with practice you can increase your success in leadership!
“The future will require those of us in such positions to keep our eyes, ears and minds open. It will require us to listen and to involve, to coach and to develop, to enrich and to motivate, to risk and to credit, to care and to express concern, and to laugh – especially at ourselves.”
(John H. Anthony)
Opportunities & Challenges for the 21st Century Leader
Heading up a successful company today is a lot different than it was 50 years ago. What skills do you need to lead your business to success–not just today but also in the future?
Adaptability: If you could have only one skill in your toolkit, this is the one you need right now, says Marty Linsky, co-founder of consulting firm Cambridge Leadership Associates in Cambridge, Massachusetts. With the marketplace changing practically overnight, CEOs need to be ready to learn fast and shift on the fly.
Self-Awareness: Before leaders can tackle the challenges at their organizations, they have to look in the mirror, says Ken Blanchard, co-author of the management classic The One Minute Manager, and more recently author of Leading at a Higher Level. “The journey of leadership is first taking a look at yourself,” he explains. “Then you’re ready to deal one-on-one, and then you can take over a team, and then an organization.”
Purposefulness: Experts are split on whether having a strong vision is a good thing. “Leadership is about going somewhere,” Blanchard says. “You need a clear vision that’s about who you are, your picture of the future, where you’re going.”
But Linsky counters, “Vision is as much a constraint as a resource. In my observation, CEOs get invested in their vision, and then they don’t see contrary data.”
Decisiveness: The days of holding endless meetings to discuss possibilities are over, says Stevens. At the current pace of change, fast action is what matters. The desire to reach consensus or get buy-in from all parties has to be curtailed at some point, and the leader has to make a decision.
Collaborative Skills: The problems today’s companies face can’t be solved if department leaders stay in their own silos, says Cynthia McCauley, senior fellow at the Centre for Creative Leadership in Greensboro, North Carolina. CEOs need to create cultures that foster idea exchanges among all corners of their organizations and beyond. “We need more managers who can work across boundaries–with vendors, external partners, across business units,” she says.
Walk the walk. The days when CEOs could give themselves fat bonuses while cutting workers’ pay are over–that manoeuvre cost American Airlines CEO and chairman Donald Carty his job in 2003, and that’s only one example. If you’re not staying late to make the big project deadline, employees won’t either, says Evan Wittenberg, director of the Wharton Graduate Leadership Program at the University of Pennsylvania in Philadelphia.
Innovate. Too few leaders are creating organizations designed to encourage innovation, says Lepsinger. If there isn’t a system in place to share new ideas and move those ideas along to become salable products, innovation will be stifled. He says, “You need to get everyone trained to think out of the box and be creative.”
Execute, execute, execute. One of the biggest leadership gaps these days is between vision and execution, says Lepsinger. Too many leaders spend their days dreaming about the big picture, while research shows more than half of workers despair of being able to execute on the boss’ sweeping vision. “We find that vision doesn’t drive execution of the business results,” he says. “You need to develop an operations strategy and execute that strategy.”
Top Dog
Peaked in: 1950s-’60s
Description: The head honcho of the post-war era spent most of his time barking orders at his drone like workers. The Top Dog’s ideal employee was known as an Organization Man–most of them were men. Embodying conformism in his gray flannel suit, he worked without complaint to fulfil the boss’s every desire.
Catchphrase: “It’s my way or the highway.”
Drawback: The command-and-control style didn’t foster creativity or innovation. As a result, many companies led by Top Dogs floundered in fast-changing markets.
The Unleader
Peaked in: 1999
Description: More than anything, the Unleader wanted employees to be creative and feel comfortable at work. Yelling was out, and staffers were encouraged to voice their ideas and feelings. Then, nobody moved until consensus was achieved. There were endless delays while the Unleader pondered the options, resulting in many wasted opportunities. Goals were often murky, organizational charts either absent or confusing.
Catchphrase: “It’s all good.”
Drawback: The Unleader wasn’t so great at crafting successful business plans or watching the bottom line. Most companies headed by Unleaders quickly went bust.
New Attitude
a) A hands-off leadership
b) Go higher profile.
c) Define expectations.
d) Eliminate rivals.
e) Keep learning.
Conclusion:
There is no secret recipe or magical formula to become an effective leader overnight. It is a process of trial and error, successes and failures. Never stop learning, and with practice you can increase your success in leadership!
“The future will require those of us in such positions to keep our eyes, ears and minds open. It will require us to listen and to involve, to coach and to develop, to enrich and to motivate, to risk and to credit, to care and to express concern, and to laugh – especially at ourselves.”
(John H. Anthony)
To summarize, in this article I have discussed numerous research studies which provide entrepreneurs with processes for leading themselves during the challenging times of building and growing a business. Individual differences can influence and shape self-leadership strategies; those strategies can also serve to shape individual differences. We would expect reciprocal relationships with constant interaction, suggesting that there probably exist temporal dimensions that could be related to the life-stages of both the individual entrepreneur and also related to specific business firm stages. The individual level entrepreneurship relationships between self-leadership and various individual difference factors among entrepreneurs are summarized among this article.
Reflection
Significant Ways to Improve Leadership Skills
1) Get a reality check & Don’t use the power of your position to get things done
a) Finding out what others think of our leadership skills and our communication skills can be real eye-opener, and is often the most powerful driver for change. Using a 360 survey where you receive feedback from your staff, peers and manager, and family gives you some concrete information on a sometimes intangible subject.
b) If people are questioning why certain things are done, or the logic of decisions, never pull rank in response. A critical component of effective leadership skills is getting the buy-in from your team and colleagues. You don’t get buy-in by telling them that the decision is the right one because you are the boss and you made it so your communication skills are extremely important. Your team may not always agree with what is being done, but they are more likely to respect you if you take the time to explain your rationale.
2) Don’t just control or manage but Listen, listen, listen & Judge your success by the success of your team
a) Instead, give them the latitude to take actions and make decisions. Trust is a vital component of
Leadership skills. If you can’t trust people to do their jobs well, then you either have the wrong people
in the jobs, or you have the right people but you haven’t trained them sufficiently. Let them do what
they are there to do, without leaning over their shoulders all the time, or demanding to know how they
spend each minute of their time.
b) If there are unhappy or disgruntled people in your business, you can guarantee that at some stage they’ve tried to tell you what the problem is. It’s likely you weren’t listening (or didn’t want to listen), or perhaps your initial reaction made the person think twice about bringing the problem to you. Truly listening is one of the greatest leadership skills to develop, regardless of your role. Good listeners are genuinely interested, convey empathy, and want to find out what’s behind the conversation. Great leaders have great communication skills –without exception.
c) The true success of a leader can be measured by the success of the people that work for them. As a manager of others, your prime responsibility is to ensure the success and development of your team. If they are successful, you will automatically be successful. Focus on building their skills and removing obstacles in their way. If you can achieve this, you will see the results in the productivity, motivation and satisfaction of your employees. This in turn filters through to bottom-line results.
3) Stop providing solutions & Always be constructive – always
a) Managers often achieve their positions after being technical specialists, and so will have an opinion or
view on how to “fix” situations or problems. They believe that it’s faster to tell someone what to do, or
do it themselves, than give their employees an opportunity to figure it out. By always providing the
answers, managers take away opportunity for their employees to learn and come up with alternative
(and potentially better) ways of doing things.
b) Language and communication skills set great leaders apart from mediocre ones. Don’t patronise or be critical of others – take complete responsibility for how you are heard. If you catch yourself about to make negative remarks, take a breath and rephrase your words to get your message across without the emotional attachment. One of the Great leadership’s skills is to always find a way to say things calmly and constructively.
c) Don’t do things just because they will “look good”.
d) Include humour in your diet
e) Let people get to know the real you
8
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